About the Symposium (NSET)
“A customer is the most important
visitor, on our premises.He is not dependent on us, we aredependent on him.He
is not an interruption on work, he is the purpose of it.He is not an outsider
to our business, he is part of it.We are not doing him a favor by serving him,
he is doing us a favor by giving us the opportunity to do it.”--- M. K Gandhi
1stNational
Symposium on Excellence in Training (NSET) was organized with the overarching
objective to provide an annual national platform to training
fraternity for experience
sharing, exposure and showcasing of global best practices and expertise. The 2nd NSETis designed with the citizen
centric governance at the core of all its sessions. It aims to provide exposure
on innovations in training with the primary focus on increasing capabilities of trainers, training
managers and administrators of National/State Training
Institutes, and emphasizing the
need to focus the overall aim of training towards developing and sustaining a
citizen centric attitude to ensure efficient public service delivery.
Format of the National Symposium:
The 2nd NSET will focus on integrating
citizen centricity in all aspects of training including management of training
institutions, design of training content and methodology, and development of
competency of trainers/faculty. The National
Symposium will be preceded by four one-day Regional Symposia on Excellence in
Training (RSET),and will be held in four regions (North, South, East, West) in partnership with one State
Administrative Training Institution in the region, annually, on rotational
basis. Each RSET will be organized on one thematic
area of training namely, Development of
Training Content; Androgogy and Methodology; Management of Training and
Training Establishment; Trainer/Faculty Developments, on rotation, in each
region. The RSET will provide a platform for sharing and exposure to best
practices in the region. The sessions will include panel discussions and
workshops on the thematic area with a focus on two key areas namely, monitoring
and evaluation in training; and attitudinal orientation of government
functionaries towards citizen service/citizen centric administration. The
learnings and outcomes on citizen centricity from the four RSET will be merged
with the outcomes of National Symposium sessions.
The 2ndNSET will have Plenary Technical sessions by
international/national experts on Developing a Comprehensive Training strategy with
the core theme of developing training strategiesfocusing on Citizen Centric administration;
Induction Training and its importance in attitudinal orientation towards public
service delivery; Integrating evaluation and assessments into training; Using
Case Studies as an Innovative training methodology, Developing effective
trainers/faculty; Building and Managing Training Establishments. These sessions
are intended to provide exposure to latest techniques; showcase success stories
in implementing citizen oriented trainings and managing efficient
establishments; help develop higher standards in training, foster learning and
sharing networks; and offer an opportunity to interact with national and
international experts in the field of training.
In
addition, the 2nd NSET will also showcase work (publications, best
practices, etc.) of DoPT, Central and State Training institutions and partner
agencies in an Exhibition.
The
2nd NSET will alsorecognize and award individuals, groups and
institutions doing exemplary work in training.
To instill a culture of quality and excellence in
organizations,the National Symposium will have a session on presentations by the awardees on select
good practices/innovations by CTIs/ATIs/Ministries/Departments/Individuals in
five thematic areas of: Development of training content; Androgogy and
Methodology; Management of Training and Training Establishments;
Trainer/Faculty Development; Use of technology to bring innovation in training.
Five presentations will receive an Award
for Excellence in Training and a sixth award will be given to an individual
for contribution/innovation in training.
The
NSET through a dynamic website (http://nset.gov.in)
will provide continuous updates on the Symposium; receive registrations for
participation in NSET and entries for awards will also be submitted online. The
NSET website will provide links to the four Regional symposia; offer discussion
platforms for trainers and interactive link with experts and will serve as a
contact hub for continuous networking. A compendium of cases studies for use by
faculty/trainers and of the awards will also be available on the website. The
proceedings of the Symposium will be webcasted live for wider outreach.
Expected Outcomes: The
National Symposiums is expected to improve the capability of trainers in
delivering quality training to address competency gaps at various levels, which
in turn will lead to efficient, and citizen centric public service delivery. The Symposium will
emphasize
the significance of aligning organizational
mission, culture, work and trainings with the core theme of promoting Citizen Centricity
in government functioning and will showcase experiences in training design,
content and methodology that have promoted a citizen oriented attitude. Sharing and recognition of good practices will lead
to improved motivation of trainers and training establishments, and will
instill a culture of service and excellence to ensure efficiencies in public
service delivery.Monitoring and Evaluation will be recognised as an integral component of
all trainings to measure impact and improve efficiency and effectiveness. The
symposium will encourage peer learning which will be leveraged in the online
forum for idea exchange and help in continuous capacity building of trainers.
The NSET through its dynamic website
(http://nset.gov.in) will provide a platform and continuous contact hub for all training practitioners.